sarana365 FAQ

No. Each person may open only one sarana365 account registered in their name. If we detect multiple accounts linked to the same person (via email, phone, identity document, payment method, or IP address), we close all accounts immediately and forfeit balances. Account sharing, proxy accounts, and accounts opened on behalf of minors violate our terms and expose you to legal liability. If you have lost access to your account (forgotten password or locked email), contact our support team via the help channel to recover it rather than opening a new account. We take account uniqueness seriously because it protects you from fraud and keeps our platform compliant with local regulations.

Before your first withdrawal on sarana365, you must complete KYC (Know Your Customer) verification. We require two documents: (1) a government-issued identity document (passport, national ID card, or driver's license showing your full name, date of birth, and ID number) and (2) proof of address issued within the last three months (utility bill, rental agreement, or bank statement showing your name and residential address). Upload clear, colour photographs of both sides of your ID and a clear photo of your address document. Our verification team reviews submissions within 1-2 business days. If documents are unclear or incomplete, we will ask you to resubmit. Verification is non-negotiable for withdrawal; without it, your balance remains locked on your account.

On the sarana365 login page, click "Forgot your password?" and enter your registered email address. We send a password-reset link to that email within minutes. Click the link, create a new password (at least 8 characters, including letters and numbers), and log in. If you do not receive the email, check your spam folder or wait a few minutes and request another reset link. If the registered email address is no longer accessible, contact our support team via the help channel in your account, or email us directly if you are locked out. We verify your identity by asking for your full name, date of birth, and last four digits of your ID number before resetting your password. This protects your account from unauthorized access.

Yes. We accept direct bank transfers to online payment, e-wallet, mobile banking, and local payment accounts. When you initiate a deposit on sarana365, select "Bank Transfer" and you will see a dedicated account number for each bank. Transfer the funds from your personal account to the sarana365 bank account shown, and include your sarana365 username in the transfer reference so we can match the deposit to your account. Processing time is typically 1-2 hours during business hours; transfers outside business hours (evenings and weekends) are processed the next business day. Keep your transfer confirmation receipt. If your deposit does not appear after two hours, contact our support team with your receipt and username so we can investigate and credit your account manually if needed.

On sarana365, navigate to the Deposit page and select your payment method—local payment, online payment, or e-wallet. Enter the amount you wish to deposit and follow the on-screen prompts. You will be redirected to the payment app (or a payment gateway if the app is not installed). Log in with your mobile banking, local payment, or online payment credentials, confirm the transaction, and return to sarana365. The deposit should appear in your account within seconds to a few minutes. If it does not, wait subject to verification and refresh your sarana365 app or browser. If the deposit is still missing after subject to verification, contact our support team with your transaction ID (available in your payment app's transaction history) and we will verify and credit your account manually. We also accept e-wallet and mobile banking using the same process.

To withdraw, you must have completed KYC verification (see the KYC section above). Navigate to the Withdrawal page, select your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer), enter the amount, and confirm. Withdrawal requests are processed within one business day; we verify your identity and check for suspicious activity before releasing funds. Once approved, the money transfers to your account—digital wallets typically receive funds within minutes; bank transfers within 1-2 hours. Minimum and maximum withdrawal amounts apply (shown on the Withdrawal page). If your withdrawal is declined or delayed, contact our support team. Common reasons for delays include incomplete KYC documents, mismatched account names, or system verification holds (which we resolve quickly).

Yes. You can link multiple e-wallet, mobile banking, local payment, or bank accounts to your sarana365 account. During deposit or withdrawal, simply select which payment method you wish to use. However, each payment account must be registered in your own name—you cannot use accounts belonging to other people. If we detect deposits or withdrawals using payment accounts not in your name, we will freeze your account and investigate for potential money-laundering activity. This protects you and keeps our platform compliant with local regulations. For deposit, you can use any payment method. For withdrawal, your first withdrawal must use the same payment method you used for your first deposit (to verify identity). After that, you can withdraw to any linked method in your name.

Free bets and free spins are promotional credits awarded by sarana365 as part of welcome offers, weekly cashback, or tier-progression rewards. Free bets can be used on football, esports, or live-dealer markets; free spins are used only on designated slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). You can see all active free bets and free spins in your account's Promotions section. They carry terms—typically a minimum stake, expiry date, or game restriction. Free bets expire if unused within the stated period (often 7-30 days). Terms vary by promotion; read each offer carefully before accepting. If a free bet or spin expires, it is forfeited and cannot be reactivated. Free bets do not count toward withdrawal eligibility; you must wager the credited amount according to the terms before withdrawing related winnings.

sarana365 does not offer a formal demo or practice mode with virtual balance. However, you can explore the platform and view available markets, game rules, and live-dealer studios without placing any entry. Once you register and deposit (minimum amounts apply), you immediately have access to all football markets, live-dealer games, and slots. If you are uncertain about a specific game—such as how Dragon Tiger or roulette rules work—our support team can explain them in detail via the help channel. Alternatively, you can open a small test entry to familiarize yourself with the user interface before wagering larger amounts. We recommend reading the game rules section on sarana365 before your first entry so you understand odds, settlement, and any special conditions.

We offer betting on major football tournaments including Liga 1 (Indonesia's top league), Piala Indonesia, Piala AFF, Premier League, Champions League, and international competitions. We also cover live-score updates and in-play entries during matches. Available markets include win/draw/loss, total goals, corner kicks, and player performance props. game information update in real time as the match progresses. Settlement occurs automatically at full-time or as specified in the market terms. If a match is postponed or abandoned, settlement follows official league rules (typically void for uncompleted matches). Check the specific tournament rules in the sarana365 Games section before entering. During peak periods like Idul Fitri or Idul Adha, match scheduling may change; we monitor and update our calendar accordingly.

sarana365 offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Games are hosted in multi-camera studios with professional dealers. You watch the action in real time via video feed and place entries using your mouse or touch screen. Results are settled immediately after the round completes. Minimum and maximum stake amounts apply per table (shown in the game lobby). Live-dealer games are available throughout the day; check the schedule in the sarana365 casino section. Game rules follow standard casino rules unless otherwise stated (e.g., blackjack pays 3:2 for natural 21). If you are new to live-dealer gaming, read the game rules or contact our support team to learn the basics before entering with real balance.

We cover esports betting on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets include match outcome (Team A/Team B), total kills, map outcomes (in multi-map series), and player-performance props. Odds update as tournament schedules are confirmed. We settle entries based on official tournament results published by the game organizers and verified by our traders. If a match is postponed or cancelled, we void entries and refund balances. During major esports events and tournaments, market availability expands; check the sarana365 esports section for current offerings. Like all entries on sarana365, esports results are final upon official settlement and cannot be modified or appealed except in cases of clear settlement error, which our support team investigates.

sarana365 uses industry-standard encryption (SSL/TLS) to protect all data transmitted between your device and our servers. Your account login credentials, identity documents, and payment details are stored securely and encrypted at rest. We do not sell your data to third parties for marketing. Data is shared only with payment processors, banking partners, and regulatory authorities when required by law. We collect data for Know Your Customer (KYC) compliance, anti-money-laundering verification, fraud prevention, and customer support. For full details on how we handle your data, read our privacy policyIf you believe your account has been compromised, change your password immediately and contact our support team to review activity on your account.

Standard response time for queries submitted via the help channel in your sarana365 account is one business day. We provide English and local-language support. For urgent matters (account lockout, suspected fraud, withdrawn funds not received), priority support is available within 2-4 hours during business hours. Escalated legal or compliance inquiries receive a response within 5 business days. Response time may extend during weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). If you are in a situation that cannot wait, use the help channel to flag your issue as urgent and a team member will contact you as soon as possible. Keep your account email and phone number current so we can reach you quickly.

Yes. You can temporarily disable (pause) your account or permanently close (delete) it. To disable, go to Account Settings and select "Pause Account"—this locks your account from access for a period you specify (7 days, 30 days, etc.) and can be re-enabled when you return. To permanently close your account, contact our support team via the help channel. We will close your account, forfeit any unclaimed promotional credits, and arrange withdrawal of your remaining balance to your verified payment method within one business day. Closed accounts cannot be reopened; you would need to register a new account. All account history and entries are retained for regulatory compliance and record-keeping.

If you believe an entry was settled incorrectly or a result contradicts the market rules, contact our support team immediately via the help channel in your sarana365 account. Describe the entry (date, time, match/game, market type) and explain why you believe the settlement is wrong. Our traders review your query and compare it against official results and the stated market terms. If we confirm an error, we correct your account balance. If the settlement was correct, we explain the market rules in detail so you understand how it was determined. Most entry disputes are resolved within 24 hours. Do not place another entry on the same market until the dispute is resolved; doing so complicates investigation. Disputes cannot be appealed after 30 days from settlement, so report issues promptly.