sarana365 Platform Privacy Notice

This page describes what we collect when you use sarana365 and how we keep that data protected. We at sarana365 take data privacy seriously. When you open an account, deposit funds, or place entries on our platform, we collect personal information needed for account verification, payment processing, and regulatory compliance. We store this data securely and share it only with trusted payment processors, banking partners, and legal authorities when required by law.

Our privacy commitments apply across all sarana365 services—football sportsbook, live-dealer casino tables, slot games, and esports markets. Your data handling is consistent regardless of which category you use. We do not sell your personal information to third parties for marketing or any other purpose.

This notice outlines what data we collect, why we collect it, how long we keep it, and what rights you have. If you have questions about your data on sarana365, contact our support team via the help channel in your account.

What Data We Collect on sarana365

When you create an account on sarana365, we collect your full legal name, email address, date of birth, and residential address. We ask for a phone number for account recovery purposes. This information is mandatory to proceed with account setup.

Before your first withdrawal, we require account verification (KYC — Know Your Customer). We ask you to upload a government-issued identity document (passport, national ID, or driver's license) and proof of address (recent utility bill, bank statement, or lease agreement). We use these documents only to verify your identity and confirm your residential address. We do not process or store these documents beyond verification; once approved, we retain a reference in your account history for compliance purposes.

When you deposit funds on sarana365, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the date and time. We do not store your full bank account number or digital wallet credentials; our payment processors handle that data directly.

We log your betting activity—entries you place, amounts wagered, markets wagered on, and settlement outcomes. We track your account balance, deposit and withdrawal history, promotional bonuses claimed, and tier progression. We also record your IP address, device type (Android, iOS, desktop), and general location (city-level, not precise coordinates) for fraud detection and security purposes.

Data we collect on sarana365

  • Account details: name, email, date of birth, residential address, phone number
  • Identity documents: government ID and proof of address (for verification only)
  • Payment data: payment method, deposit/withdrawal amounts and dates
  • Betting activity: entries placed, amounts wagered, markets, settlement outcomes
  • Account balance, tier rank, promotional credits, and referral earnings
  • Technical data: IP address, device type, browser type, general location

How We Use Your Data

We use your personal data to operate sarana365 and provide our services. Specifically, we use your data to:

We do not use your data to profile you, make automated decisions about your account, or sell it to third parties. We do not contact you with marketing messages unless you explicitly opt in during account setup.

Data Sharing and Third Parties

We share your personal data only with trusted third parties essential to our operations:

All third parties are contractually bound to protect your data confidentially and use it only for the purposes we specify. We do not share your data with marketers, advertisers, or other unrelated businesses.

Data Retention and Your Rights

We retain your account and personal data for as long as your account is active. Once you close your account, we continue to retain transaction records, betting history, and identity verification documents for a minimum of five years to comply with anti-money-laundering and tax regulations. After this retention period, we delete or anonymize your data.

You have the right to request access to your personal data on sarana365. You can download your account statement, transaction history, and identity documents directly from your account settings. If you wish to receive a complete data export, contact our support team via the help channel.

You have the right to request correction of inaccurate data. If your name, address, or contact information changes, update it directly in your account settings on sarana365. If you cannot correct it yourself, contact our support team.

You have the right to request deletion of your personal data, subject to legal retention obligations. We cannot delete account or transaction records required by law, but we can anonymize them upon request. Contact our support team to initiate a deletion request; we respond within five business days.

Cookies and Technical Data

sarana365 uses cookies to improve your user experience. We use session cookies (deleted when you log out) to keep you logged in and to remember your preferences. We also use analytics cookies to understand how you interact with our platform—which pages you visit, how long you stay, and which features you use most. These analytics help us improve sarana365.

You can disable cookies in your browser settings; however, doing so may prevent sarana365 from functioning properly. Our mobile app does not use cookies but collects similar technical data (device ID, app version) for analytics and support purposes.

We collect your IP address and general location (city-level, derived from IP address) for security and fraud prevention. We do not track your precise GPS location. Technical data is retained for 90 days and then deleted.

Data Security and Cross-Border Transfer

We secure your personal data using industry-standard encryption and access controls. Your data is encrypted in transit (HTTPS) and at rest (AES-256). Access to your data is restricted to authorised sarana365 staff only, and we audit access logs regularly.

Our servers may be located outside your jurisdiction. By using sarana365, you acknowledge that your data may be transferred to, stored in, and processed in countries other than your own. These countries may have different data-protection laws. We implement appropriate safeguards (encryption, contractual commitments) to protect your data regardless of location.

Data privacy support on sarana365

For privacy-related inquiries, data access requests, or data deletion, contact our support team via the help channel in your sarana365 account. Our data protection officer responds to formal privacy requests within three business days.

Policy Changes and Contact

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We notify you of material changes via email or account notification. Your continued use of sarana365 after such changes constitutes your acceptance of the updated notice.

If you have questions about how we handle your data, concerns about your privacy on sarana365, or wish to exercise your data rights, contact our support team. We are available via the help channel in your account. Standard response time is one business day; privacy-specific inquiries may take up to five business days depending on complexity.

For detailed information about how we settle disputes and comply with applicable law, see our terms and conditions and legal noticeOur commitment to data protection applies uniformly across all sarana365 services—football wagering, live-dealer tables, slot games, and esports markets—whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang.

Legal and jurisdiction information

Service availability

We at sarana365 offer our gaming and sportsbook services only in jurisdictions where local law and regulatory frameworks permit online sports wagering and casino gaming. We do not make a legal determination as to which specific jurisdictions are lawful or unlawful for our services; that determination is your responsibility. We maintain geolocation monitoring systems to identify access from jurisdictions where we have concluded that our services cannot be legally offered. If access is restricted from your location, you will receive a notice stating that sarana365 services are unavailable in your area. We periodically review regulatory developments and adjust our service availability accordingly; any changes are communicated via account notifications. You must not attempt to circumvent geographic restrictions through VPN, proxy, or other technical means, as this violates our terms and may expose you to legal liability in your jurisdiction. Before opening an account on sarana365, verify with our support team that services are available where you are located.

Account eligibility

To open an account on sarana365, you must be of legal age to enter into binding contracts under the laws of your jurisdiction. In most jurisdictions, this means 18 years of age or older; however, some regions recognize a different age of majority. You are solely responsible for confirming that you meet the minimum age and legal capacity requirements before opening an account. During registration, you certify your eligibility; providing false information constitutes a material breach and may result in account closure and forfeiture of balance. We do not automatically verify age at account creation; however, during account verification (required for withdrawal), we collect government-issued identity documents that establish your age and legal capacity. If we discover that an account holder does not meet eligibility requirements, we reserve the right to close the account and remit any balance to your registered payment method minus applicable fees. Accounts must be opened by the individual themselves; third-party, joint, or proxy accounts are strictly prohibited. Account sharing is also forbidden; each person must maintain a separate account in their own name.

Local-law responsibility

Users are solely and entirely responsible for determining whether access to and use of sarana365's services are lawful in their own jurisdiction. We do not provide legal advice, and this privacy notice does not constitute legal permission to use sarana365. If your local law restricts, prohibits, imposes licensing requirements on, or levies taxes or reporting obligations on online gaming and sports wagering, it is exclusively your responsibility to comply with those requirements. Violations of local law may result in legal consequences imposed by your local authorities; sarana365 accepts no liability for legal consequences arising from your use of our platform. By accessing sarana365, you acknowledge that you have independently verified compliance with your jurisdiction's applicable laws and that you accept full responsibility for any legal consequences of your use. We recommend consulting with a legal advisor in your jurisdiction if you are uncertain about the lawfulness of your access. Laws change frequently; you are responsible for monitoring changes in your jurisdiction's gaming and data-protection regulations and immediately ceasing use of sarana365 if it becomes prohibited or if you no longer wish to comply with applicable legal requirements.

Data and privacy scope

During account creation, verification, and transaction processing on sarana365, we collect personal data including your full legal name, date of birth, national identification number (or equivalent), residential address, email, phone number, and bank account or digital wallet details. We use this data to verify your identity (KYC compliance), prevent fraud, comply with anti-money-laundering and tax regulations, process your transactions, and provide customer support. For comprehensive information about how we collect, store, use, and share your data, please review the sections above in this privacy notice. In summary, your data is stored securely on our servers and is shared only with payment processors, banking partners, and legal authorities when required by law or regulatory request. We do not sell your personal data to third parties for marketing purposes. Data retention follows applicable legal standards; we typically retain account and transaction records for at least five years after account closure or your final transaction, whichever is later. You have the right to request access to your personal data, correct inaccurate information, and request deletion (subject to legal retention obligations). To exercise these data rights, contact our support team via the help channel in your account.

Contact for legal inquiries

If you have questions about legal compliance, jurisdiction-specific regulations, this privacy notice, or any other legal matter relating to sarana365, contact our support team via the help channel in your account. We provide English and local-language assistance. Standard response time for legal inquiries is within two business days; we aim to provide a comprehensive answer or direct you to appropriate resources. For privacy-specific inquiries, our dedicated data protection officer responds within three business days. For urgent compliance concerns or if you believe sarana365 is operating in violation of applicable law in your jurisdiction, you may escalate your inquiry via our formal legal-inquiry channel (instructions available in your account's help section). Escalated legal inquiries receive a response within five business days. All legal and compliance inquiries are handled confidentially; we do not disclose your inquiries to third parties except as required by law or during an authorized legal investigation by competent authorities. If you wish to file a formal complaint about our data practices, you may contact your local data-protection authority or regulatory body.

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