sarana365 Platform Account Terms
We at sarana365 operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms outline the conditions under which you open and operate an account with us, how deposits and withdrawals work, what happens when disputes arise, and your obligations when using sarana365. By accessing our platform, you agree to follow these terms in full.
Our account policy covers account creation, verification, bonus eligibility, entry settlement, and withdrawal procedures. We also explain our dispute-resolution process and how we enforce our rules. This document is binding; if you do not agree to these terms, do not open an account on sarana365.
Our services are available only where local law permits. Each user is responsible for verifying that their access and use of sarana365 comply with their own jurisdiction's regulations.
Account Opening and Verification
When you open an account on sarana365, you certify that you meet the minimum age and legal capacity requirements of your jurisdiction. We do not verify age automatically at registration; however, before your first withdrawal, we require account verification (KYC). During verification, you provide government-issued identity documents and proof of address. Our team reviews your documents within 1-2 business days.
Your account must be opened in your own name and operated solely by you. Accounts in false names, under third-party control, or shared with others are prohibited. If we discover such misuse, we reserve the right to close your account and forfeit your balance.
We enforce strict verification standards to comply with anti-money-laundering and counter-terrorism-financing regulations. If your submitted documents are unclear or incomplete, we request resubmission. You remain responsible for providing accurate, current information.
Deposits and Payment Methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, or e-wallet accounts. Deposits via digital wallets are credited instantly; bank transfers process within standard business hours. Once your deposit is confirmed, your balance is immediately available for wagering on all sarana365 markets—football, esports, live-dealer tables, and slot games.
We do not impose minimum or maximum account preferences; however, your payment provider may have its own restrictions. If your deposit does not arrive within the stated timeframe, contact our support team via the help channel in your account. We investigate missing deposits and work with your payment provider to resolve the issue.
Deposit and withdrawal note
- All deposits to sarana365 are final; you cannot reverse them once confirmed
- Funds deposited are yours to use on our platform—we do not charge account maintenance fees
- Withdrawal requests require a verified account in good standing
- We process withdrawals to your original payment method or any verified alternative
- Withdrawal requests during holidays (such as Idul Fitri or Idul Adha) may experience delays
Bonus Terms and Conditions
Our welcome offer applies to your first deposit on sarana365. The bonus is credited automatically and is available for use across all betting markets. We do not advertise fixed bonus amounts; your offer depends on your deposit size and account tier. Bonus funds come with standard playthrough conditions, detailed in your promotions dashboard. You must wager bonus funds according to the specified rules before withdrawing them.
Our weekly cashback programme rewards ongoing activity. Cashback is calculated based on your weekly entry volume and tier rank. Cashback is credited automatically to your account balance; no claim action is required. You can withdraw accumulated cashback like any other balance, subject to verification requirements.
Referral bonuses are credited when a referred friend opens an account using your unique code and makes a qualifying deposit. Both parties receive bonus credit. Referral earnings can be withdrawn to mobile banking, local payment, online payment, e-wallet, or bank account once verified.
Wagering and Settlement Policy
When you place an entry (wager) on sarana365, you confirm the odds displayed at the moment of submission. Your return is calculated based on those confirmed odds, not on any subsequent movement. Once you confirm an entry, it is binding; you cannot cancel or modify it.
We settle entries based on official results from the governing body or league (e.g., Liga 1, Piala AFF, Mobile Legends Professional League). If a match is postponed or cancelled, we void the entry unless the entry rules explicitly state otherwise. Disputed results are reviewed within 48 hours; if an official correction is published, we adjust settlement accordingly and notify you.
Entry limits are enforced per fixture and per sport category to manage our platform exposure. These limits are displayed before you confirm. If your stake exceeds the limit, reduce it and re-enter. Limits may change based on match liquidity and our risk assessment.
Our sarana365 Dispute Resolution Process
If you believe a settlement is incorrect, contact our support team via the help channel in your account within 7 days of the disputed settlement. Provide your entry reference and explain your concern. Our settlement team investigates and responds within 2 business days. If we find an error, we correct your balance immediately. If we determine that the settlement was correct, we explain our reasoning in writing.
If you remain unsatisfied after our investigation, you may escalate your dispute by submitting a written notice to our legal contact (available in your account help section). Escalated disputes receive a formal review within 5 business days. This is our final resolution process.
We do not offer appeals beyond this two-tier process. Our settlement decision, once confirmed, is final and binding under these terms.
Account Conduct and Closure
We reserve the right to suspend or close your account if you violate these terms, attempt to defraud sarana365, collude with other users, or engage in money laundering or other illegal activity. If we close your account due to misconduct, we may forfeit your balance. If we close your account for compliance or regulatory reasons, we remit any balance to your verified payment method minus applicable fees.
You may close your account at any time by requesting closure in the help channel. Once closed, your account cannot be reopened; you must create a new account if you wish to return. Any outstanding entries are settled according to our normal rules, and any balance is remitted to your payment method.
sarana365 monitors accounts for unusual patterns (e.g., rapid-fire entries, sudden large stakes) as part of our fraud prevention. If we flag your account for review, we may temporarily restrict entries pending investigation. We notify you of any restrictions and the reason for them.
Our sarana365 Limitation of Liability
We provide sarana365 "as is" without warranty of uninterrupted service, accurate odds, or specific outcomes. We are not liable for losses resulting from your wagering decisions, technical outages, payment delays, or force majeure events. We are also not liable for third-party acts (e.g., payment processor failures, internet disruptions) beyond our control.
Our liability under these terms is limited to the amount of your account balance at the time of the claim. This limitation applies regardless of the nature of the claim (breach of contract, negligence, or otherwise).
We at sarana365 comply with applicable data-protection and anti-money-laundering regulations. For detailed information about how we collect and use your data, see our privacy policyBy using our platform, you consent to the collection and processing of your personal information as described in that policy.
Legal and jurisdiction information
Service availability
sarana365 offers its gaming and sportsbook services only in jurisdictions where local law and regulatory frameworks permit online sports wagering and casino gaming. We do not make a legal determination as to which specific jurisdictions are lawful or unlawful for our services; that determination is your responsibility. We maintain geolocation monitoring and compliance systems to identify access from jurisdictions where we have concluded that our services cannot be legally offered. If access is restricted from your location, you will receive a notice stating that services are unavailable in your area. We periodically review regulatory developments and adjust our service availability accordingly; changes are communicated via account notifications. Users must not attempt to circumvent geographic restrictions through VPN, proxy, or other technical means, as this violates our terms and may expose you to legal liability in your jurisdiction. Before opening an account, verify that sarana365 services are available where you are located.
Account eligibility
To open an account on sarana365, you must be of legal age to enter into binding contracts under the laws of your jurisdiction. In most jurisdictions, this means 18 years of age or older; however, some regions recognize a different age of majority. You are solely responsible for confirming that you meet the minimum age and legal capacity requirements before opening an account. During registration, you certify your eligibility; providing false information constitutes a material breach of our terms and may result in account closure and forfeiture of balance. We do not automatically verify age at account opening; however, during account verification (required for withdrawal), we collect government-issued identity documents which confirm your age and legal capacity. If we discover that an account holder does not meet eligibility requirements, we reserve the right to close the account and remit any balance to the registered payment method minus applicable processing fees. Accounts must be opened by the individual themselves; third-party, joint, or proxy accounts are strictly prohibited. Account sharing is also forbidden; each person must maintain a separate account in their own name.
Local-law responsibility
Users are solely and entirely responsible for determining whether access to and use of sarana365's services are lawful in their own jurisdiction. sarana365 does not provide legal advice, and these terms do not constitute legal permission to use our platform. If your local law restricts, prohibits, or imposes licensing, tax, or reporting obligations on online gaming and sports wagering, it is exclusively your responsibility to comply with those requirements. Violations of local law may result in legal consequences imposed by your local authorities; sarana365 accepts no liability for legal consequences arising from your use of our platform. By accessing sarana365, you acknowledge that you have independently verified compliance with your jurisdiction's applicable laws and that you accept full responsibility for any legal consequences of your use. We recommend consulting with a legal advisor in your jurisdiction if you are uncertain about the lawfulness of your access. Laws change; you are responsible for monitoring changes in your jurisdiction's gaming and wagering regulations and immediately ceasing use of sarana365 if it becomes prohibited or if you no longer wish to comply with applicable legal requirements.
Data and privacy scope
During account creation, verification, and transaction processing on sarana365, we collect personal data including your full legal name, date of birth, national identification number (or equivalent), residential address, and bank account or digital wallet details. We use this information to verify your identity (KYC — Know Your Customer compliance), prevent fraud, comply with anti-money-laundering and tax regulations, process your transactions, and communicate about your account. For comprehensive information about how we collect, store, use, and share your data, please review our privacy policyIn summary, your data is stored securely on our servers and is shared only with payment processors, banking partners, and legal authorities when required by law or regulatory request. We do not sell your personal data to third parties for marketing purposes. Data retention follows applicable legal standards; we typically retain account and transaction records for at least five years after account closure or your final transaction, whichever is later. You have the right to request access to your personal data, correct inaccurate information, and request deletion (subject to legal retention obligations). To exercise these data rights, contact our support team via the help channel in your account.
Contact for legal inquiries
If you have questions about legal compliance, jurisdiction-specific regulations, these terms of service, or any other legal matter relating to sarana365, contact our support team via the help channel in your account. We provide English and local-language assistance. Standard response time for legal inquiries is within two business days; we aim to provide a comprehensive answer or direct you to appropriate resources. For urgent compliance concerns or if you believe sarana365 is operating in violation of applicable law in your jurisdiction, you may escalate your inquiry via our formal legal-inquiry channel (instructions available in your account's help section). Escalated legal inquiries receive a response within five business days. We also maintain a dedicated data protection and privacy officer contact; inquiries related to data handling, privacy rights, or local data-protection regulations are directed to that team and receive a response within three business days. All legal and compliance inquiries are handled confidentially; we do not disclose your inquiries to third parties except as required by law or during a legal investigation by competent authorities.